Nexqual is free to use. This policy covers Nexqual Pro, our optional paid subscription. Short version: if Pro is not for you, ask within 14 days of a payment and you get your money back.
You can request a full refund within 14 days of any Nexqual Pro payment, monthly or yearly, first payment or renewal. No questions asked. When a refund is issued, Pro features end on that subscription.
Nexqual Pro memberships are billed through Patreon. To request a refund, email support@nexqual.com with your Nexqual username and the email address on your Patreon account, and we will arrange it through Patreon. You can also contact Patreon support directly. Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.
You can cancel at any time in your Patreon membership settings (patreon.com → Settings → Memberships), or by writing to us. After cancelling you keep Pro until the end of the period you already paid for, and you are not charged again. Cancelling after the 14-day window does not refund the current period.
If you are a consumer in the European Economic Area, the United Kingdom or another country with mandatory consumer rights, nothing in this policy limits those rights.
Questions about a payment? Email support@nexqual.com.